Refund policy

Please read our returns policy below to ensure you are eligible for a return. 

RETURN & REFUND

To be eligible for a refund, your item must be received by Gina Kim within 7 days from when you receive your item. We determine this date from the date received via your tracking. 

Please note: We have a STRICT refund policy and refunds will NOT be issued after 7 days. We advise sending all returns via Express Post to avoid Australia Post Delays and missing out on a refund.

Your item must be unused and in the same condition that you received it, must be unworn, must be unwashed, must be unmarked, must be unaltered and must be undamaged. Must be returned with the original swing tags attached to the garment as well as the original packaging including the box. Any garment returned that is stained in any way or has been dry cleaned or damaged will not be refunded.

Please note that Gina Kim reserve the right to refuse to provide a refund, should the garment not meet our requirements stated in this policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and automatically applied to your credit card or original method of payment, within 10 business days.

Please note that any costs for postage to send the garment back to us will be incurred at the customer’s expense. We advise to send with a tracking number to ensure the item is not lost.

We do not offer refunds on Sale Items, Promotional Items or if Discount Codes are applied. Please see policy below for Sale Items/Promotions/Discount Codes.

We do not offer refunds for Change of Mind.

We do not offer refunds if you have already purchased an item and then re-purchased as a sale item.

We do not offer refunds after a second exchange.

EXCHANGES

To be eligible for an exchange or credit note, your item must be received by Gina Kim within 14 days from when you receive your item. We determine this date from the date received via your tracking.

Your item must be unused and in the same condition that you received it, must be unworn, must be unwashed, must be unmarked, must be unaltered and must be undamaged. Must be returned with the original swing tags attached to the garment as well as the original packaging including the box. Any garment returned that is stained in any way or has been dry cleaned or damaged will not receive an exchange or credit note.

Please note that Gina Kim reserve the right to refuse to provide an exchange or credit note should the garment not meet our requirements stated in this policy.

Once we have exchanged a full price item once, there is no eligibility for a refund.

For all second exchanges and Sale Items/Promotions/Discount Codes that are returned to be exchanged, a return post bag must be included in your return parcel at the customer’s expense. If a return post bag is not included, you will be invoiced for the cost of the return post bag. Once paid, we will process your exchange and post it back to you.

If you have more questions, please contact us at hello@ginakim.com.au