FAQ
How long does Domestic Shipping take?
Express deliveries within 2-4 days / standard deliveries 2-8 days within Australia
How long does International Shipping take?
Please allow 5-14 business days.
Which Postal Service do you use for International Shipping?
Australia Post.
To be eligible for a refund, your item must be received by Gina Kim within 7 days from when you receive your item. We determine this date from the date received via your tracking.
What happens if my order is unclaimed and Returned to Sender?We allow 7 days from date of purchase for the owner to claim their parcel, if it is unclaimed and returned to sender, you forfeit your order and additional will have to be purchased.
What is the cut off for express post?1pm AEST.
How much is international shipping?New Zealand Shipping flat rate $30
US, UK & Canada Shipping flat rate: $45
Please contact us on hello@ginakim.com.au